Unable to Access AIR Even After Saving Provider Number

If you encountered this message upon accessing the AIR module through OnePassport, “(AIR-E-1017) Invalid value <Provider Number> for field Information Provider Number. The data element does not comply with the values permitted or has failed a check digit check”, this means that the Provider Number you provided is invalid.

Please make sure that your Provider Number is valid and is registered in PRODA. You may refer to www.servicesaustralia.gov.au.