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  2. FAQs

FAQs

Here are some frequently asked questions using our OnePassport Comply system.

Onboarding and Bulk Upload

  • Pre-Onboarding: How to Remove Spaces Between Numbers
  • Cannot Upload File
  • Encountering errors after matching process/Unable to proceed in Uploading
  • Error on Values to be Uploaded
  • Sheet Uploaded but cannot see Matching Columns
  • Cannot proceed in uploading vaccine records

Email and Passwords

  • How to change password in Comply?
  • How to reset password?
  • How to enable Two-Factor Authentication on my Account?
  • What to do if your account is locked and cannot log in?

People

  • How to Add a Serology Record for Worker?
  • How to move people to another department?
  • How to update a number of Individual details?
  • How do I know if Invite has been accepted?
  • How to Archive People?
  • Error message showing as "Email provided is not a valid email address"
See all 8 articles

Setting Up

  • How to edit Staff's Role?
  • How to set up/edit Asset Type?
  • How to set up/edit Job Role?
  • How to set up/edit Employment Types?
  • How to set up/edit Immunisation Setttings?
  • How to set up alerts?
See all 7 articles

Access Level and Permissions

  • How can I add other access levels?
  • How can I change other user's access levels?
  • How can I allocate user permission to a user?
  • How can I customise existing access levels?
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