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  1. OnePassport
  2. OnePassport Australian Immunisation Register (AIR) Module - How to guide
  3. Troubleshooting

  • Practices in Using AIR

  • Seeing "AIR-W-1004 Individual was not found" in the AIR Bulk Upload Result Page

  • Seeing "Staff/Immunisation Not Found" in the AIR Bulk Upload Results Page

  • Please Update the Following To Use AIR

  • Unable to Access AIR Even After Saving Provider Number

  • Update the AIR settings on System Settings to use AIR
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