Seeing AIR-W-1059: "The immunisation details for this individual cannot be viewed at this time. You can record encounter(s) for this individual"

When accessing the AIR page of your staff and seeing the message: AIR-W-1059 The Immunisation details for this individual cannot be viewed at this time. You can record encounter(s) for this individual, it is possible that the staff chose not to share the AIR records. Therefore, no information is presented as AIR is unable to disclose the data.

Under the Register Act, individuals can opt out of having vaccination information being made available to third parties.

Source: https://www.health.gov.au/using-our-websites/website-privacy-policy/privacy-policy-for-the-australian-immunisation-register#who-can-access-use-and-disclose-personal-information-in-the-register