Inability to Access AIR Page Despite Providing All Required Information

There may be situations where you have supplied the necessary personal information for your staff to access the AIR page, yet access remains unattainable. This could be attributed to information discrepancies between the system and AIR.

To solve this issue, try inputting the Medicare Card Number of your staff. Go to the staff's profile and edit the information.

Note: Only the Medicare Card Number is to be provided, not the IRN.