Encountering errors after matching process/Unable to proceed in Uploading

You might have missed some required fields in your spreadsheet. The system will notify you what you have missed. For your reference, the required fields are: First name, Last name, Email, DOB, Mobile number, Job role, Employment type, Join date, City, State and Post Code.

Should you still encounter an issue, here is the link for the steps in Onboarding and you can find the template at the end.