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  1. OnePassport
  2. Troubleshooting & General Information guides

Troubleshooting & General Information guides

Some helpful FAQ’s to get you out of challenging scenarios

Onboarding and Bulk Upload

  • Instruction Links and Templates for Onboarding/Bulk Upload/Bulk Update
  • Pre-Onboarding: How to Remove Spaces Between Numbers
  • How to Add Data Validation to a Spreadsheet
  • Cannot Upload File
  • Encountering errors after matching process/Unable to proceed in Uploading
  • Error on Values to be Uploaded
See all 9 articles

Email and Passwords

  • How to change password in Comply?
  • How to reset password?
  • How to enable Two-Factor Authentication on my Account?
  • What to do if your account is locked and cannot log in?

People

  • Error message showing as "Email provided is not a valid email address"
  • Error message showing "You are not allowed to save this record".

Hints and Tips

  • Hints and Tips
  • Best Practices in Saving Immunisation/Serology Records

Contact Us

  • Suggested Format when Reporting an Issue
  • Get in Touch
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