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OnePassport
Troubleshooting & General Information guides
Troubleshooting & General Information guides
Some helpful FAQ’s to get you out of challenging scenarios
Onboarding and Bulk Upload
Pre-Onboarding: How to Remove Spaces Between Numbers
Cannot Upload File
Encountering errors after matching process/Unable to proceed in Uploading
Error on Values to be Uploaded
Sheet Uploaded but cannot see Matching Columns
Cannot proceed in uploading vaccine records
Email and Passwords
How to change password in Comply?
How to reset password?
How to enable Two-Factor Authentication on my Account?
What to do if your account is locked and cannot log in?
People
Error message showing as "Email provided is not a valid email address"
Error message showing "You are not allowed to save this record".
Error message showing as "User is added to other branch"
